Tourism Tamworth Limited is committed to client service and this policy outlines our ongoing obligations in respect of how we manage Personal Information.
We have adopted the 10 National Privacy Principles (NPPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs came into effect on 21 December 2001. The NPPs govern:
Sensitive information
A copy of the National Privacy Principles may be obtained from the website of The Office of the Federal Privacy Commissioner at www.privacy.gov.au.
What is Personal Information and why do we collect it?
Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.
We collect Personal Information primarily for marketing purposes, providing information to our clients, doing business with other organisations and individuals and providing information to the general public in order to promote the aims of Tourism Tamworth Ltd. We may also use Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.
Sensitive information will be used by us only:
Third Parties
Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take all reasonable steps to ensure that you are made aware of the information provided to us by such third party.
Disclosure of Personal Information
Personal Information may be disclosed in a number of circumstances including the following:
Security of Personal Information
Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.
When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.
Access to your Personal Information
NPP 6 provides you with the right to access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please make out your request to us in writing.
Tourism Tamworth Limited will not charge any fee for your access request. In order to protect your Personal Information we may require identification from you before releasing such information.
Maintaining the Quality of your Personal Information
NPP 3 provides that we take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. Information that is retained by Tourism Tamworth Ltd is updated upon receipt of notification of changes. Tourism Tamworth Ltd will take all reasonable steps to ensure that the information it does retain is accurate, complete and up to date. It is important that you advise us at the earliest opportunity of any changes to your Personal Information so that our records can be updated.
Online privacy issues
To the extent that this Privacy Policy applies to online privacy issues, it is to be read as forming part of the terms of use for our website. When you deal with Tourism Tamworth, whether online or otherwise, Tourism Tamworth takes its privacy obligations seriously. This clause is intended to provide more information about privacy for the users of our website. Generally, Tourism Tamworth will handle personal information collected online consistently with the way that it handles personal information collected offline. To summarise, we will use personal information collected online to provide you with our products and services (e.g. to process your online purchases), to contact you in the case of an event cancellation or a change of venue, and if you agree, for marketing purposes. If Tourism Tamworth provides your personal information to venues, promoters, or engages contractors and service providers to handle personal information, we require these organisations to agree to comply with our Privacy Policy and with strict conditions governing how personal information is to be handled.
If you have purchased tickets for an event online, your contact details may be provided to the venue where that event is staged or the promoter who has provided the event - both of whom will act in accordance with the national privacy principles. If you have opted in to receive newsletters or special offers from Tourism Tamworth you may, in some circumstances, also receive newsletters or special offers from the venue or promoter. You can change your preference to receive Tourism Tamworth Special Offers or Newsletters with Tourism Tamworth at any time.
A. Online collection of personal and non-personal information
For each visitor to our website, our server automatically recognises and stores the visitor's domain name, but not their email address. In addition, our website uses cookies. Most web browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt or refuse cookies. Please note that rejecting cookies will disable your browser from purchasing tickets from our website.
B. Provision of online customer data to venues and promoters
With your consent Tourism Tamworth may pass your personal information on to venues and promoters of events to which you have purchased tickets, to keep you informed of future events. You will be asked at the time of booking if you would like to receive this information. You may change your preference at any time directly with the organisations (venues and promoters) which have obtained your information. If you do not have their details you may contact our Privacy Officer directly.
C. Secure Online Transactions
If you make a purchase through our website, we process your credit card details securely over the Internet using an accredited Internet payment security system. With the combination of Tourism Tamworth encryption at our website and a secure browser at your end, we take all measures to ensure that your credit card and anonymity are protected when you purchase online.
D. Links to other websites
Sometimes our website contains links to third party websites, for your convenience and information. When you access a non-Tourism Tamworth website, please understand that Tourism Tamworth is not responsible for the privacy practices of that site. We suggest that you review the privacy policies of each site you visit.
Policy Updates
This Policy may change from time to time. The Tourism Tamworth Limited Privacy Policy is available at our office to anyone who requests it.
Complaints
You can lodge a complaint with us about any breach of our Privacy Policy and our privacy obligations to you by contacting us. The General Manager is the nominated Privacy Officer for Tourism Tamworth Ltd.
Privacy Policy Enquiries
Any queries about our Privacy Policy should be directed to our office at:
Cnr. Peel and Murray Streets
PO Box 552
Tamworth NSW 2340
Tel: 02-6767 5300
Fax: 02-6767 5312
Email: tourism@tamworth.nsw.gov.au